Refund policy

MavuPaw Return & Refund Policy

We want you and your pet to be happy with your purchase. Please review the following terms before requesting a return.

30-Day Return Window

You may request a return within 30 days after your order is delivered. To qualify, the item must be unused, unworn, unwashed, free from pet hair or damage, and returned with its original packaging and accessories.

To start a return, contact us at support@mavupaw.com with your order number and the reason for your request. Do not send an item back without authorization. If your return is approved, we will provide the correct return address and instructions. Items returned without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs when returning an unwanted item, ordering the wrong option, or changing their mind.

If an item arrives damaged, defective, or different from what was ordered, MavuPaw will cover the approved resolution. Please contact us within 7 days of delivery and include clear photos or a short video showing the item, packaging, and shipping label.

Original shipping charges, when applicable, are non-refundable unless the item was damaged, defective, incorrect, or the order was canceled before shipment.

Non-Returnable Items

We cannot accept returns for:

• Items showing signs of use, washing, pet hair, chewing, scratching, stains, odors, or damage
• Used grooming, feeding, hygiene, or personal-care products
• Items missing original packaging, accessories, or components
• Gift cards
• Items marked as final sale
• Returns requested more than 30 days after delivery

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives. If you receive a damaged, defective, incomplete, or incorrect item, contact support@mavupaw.com within 7 days of delivery. We will review the evidence and provide an appropriate replacement, refund, or other resolution.

Please do not discard the product or packaging until your request has been reviewed.

Order Cancellations

Contact us as soon as possible if you need to cancel or change an order. We can only guarantee cancellation before the order enters processing or fulfillment. Once processing or shipment has begun, the order might need to be handled as a return after delivery.

Exchanges

We do not offer direct exchanges. The fastest way to obtain another color, size, or product is to return the eligible item and place a new order.

Refunds

We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the refund.

If more than 15 business days have passed since we approved your refund, contact us at support@mavupaw.com.

Return Address

Our fulfillment partners operate from multiple locations. Always contact us before returning an item. The return address may differ from the address shown on the original package. Returns sent to an unauthorized address or returned to the sender may not be received or refunded.

Contact

For return or refund questions, contact:

MavuPaw
support@mavupaw.com