Shipping policy

MavuPaw Shipping Policy

Shipping Area

MavuPaw currently ships within the contiguous United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, US territories, APO/FPO addresses, or international destinations.

Shipping Cost

Standard shipping is free for eligible orders unless a different charge is clearly displayed at checkout.

Processing and Delivery

Orders are generally processed within 1–3 business days. Our estimated total delivery time is 8–16 business days from the date the order is placed.

Business days do not include weekends or US public holidays. Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, high order volumes, address issues, or other circumstances outside our control.

Tracking Information

When tracking is available, you will receive a shipping confirmation email after your order has been fulfilled. Tracking information may require several business days to begin showing updates.

Multiple Packages

Products may be fulfilled from different partner warehouses. If your order contains multiple items, they may arrive in separate packages and on different dates. You will not be charged additional shipping fees because an order is divided into multiple shipments.

Address Changes

Please verify your shipping address before completing checkout. Address changes or cancellations must be requested within one hour of placing the order. We cannot guarantee changes after processing begins.

MavuPaw is not responsible for delays, losses, or additional costs caused by an incorrect or incomplete address supplied by the customer. If a package is returned because of an address error, additional shipping charges may apply.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, contact us at support@mavupaw.com with your order number.

If tracking shows the package as delivered but you cannot locate it, check around the delivery location, ask household members or neighbors, and contact the shipping carrier. Please notify us promptly so we can review the shipment.

If we learn that an order cannot be shipped within the stated timeframe, we will contact you with available options, which may include accepting the delay or canceling the affected order for a refund.

Damaged Packages

If your order arrives damaged, keep the item, packaging, and shipping label. Contact support@mavupaw.com within 7 days of delivery and include clear photographs or a short video so we can review the issue.

Contact

For shipping questions, contact:

MavuPaw
support@mavupaw.com